VOID AN INCORRECT TRANSACTION

  • To Void the Transaction go to the SoftPay Screen by pressing the asterisk and hit Void

  •  It will ask you if you want to Void the Last Transaction

  • Hit NO

  • Retrieve it by Invoice Number

  • This is invoice number one. Don’t include the zeroes, just the number at the end, so hit One and then ENTER

  • Compare the last four digits of the credit card and the amount. That’s the card number and there is the amount

  • This IS the transaction you want to void. Hit Yes

  • You will get a Merchant receipt of the voided transaction

Follow the screen instructions and Hit ENTER to print Customer Copy