Sometimes when the paper jams, the ribbon can be pulled into the jam and gets torn. To fix the torn ribbon, tear off the damaged ribbon. Then unravel about eight inches of ribbon from the orange spindle. Place end of the purple spindle ribbon on top of orange spindle. Then roll orange spindle forward, making sure to hold onto the film as you do so. Rotate past three to four squares of film, and that should create tension. Slide the ribbon back in. If you have done it correctly, the printer will resume printing normally.
TROUBLESHOOTING – TORN RIBBON (USING TAPE)
Unroll the film from the purple spindle and place it on top of film from the orange spindle. Secure film with piece of tape. Rotate past three to four squares and than put back into the printer.