QUIZ DAY 2
Q: What is another, more casual phrase that we also use?
A: Hi Guys! How are you doing tonight? Let’s get you guys together for a free complimentary postcard? It’s a gift from our restaurant to commemorate your dinner. Get together and smile.
Q: How do you need to adjust to the environment? What tone and volume you should speak with?
A: The tone and volume of your speech have to be appropriate to the situation.
If it’s loud, mostly during rush hours, you have to speak loud and clear. You want the entire table to hear you when you approach them. You don’t want to speak too slowly or too quickly. Just with normal speed so it is easy to communicate and it’s easy for guests to understand that you’re giving them a free postcard.
Q: Why do we avoid yes/no questions?
A: To prevent the guests from immediately saying NO.
Q: Why is the right approach so crucial?
A: If you do the approach properly 90% of the time guests won’t ask you any further questions. The correct approach will save you time, allow you to cover more tables and make more sales.
Q: What to say when the guests tell us that they already have the postcard from their last visit?
A: You can say: “So, you know how it works. Shall we do another one?”
Q: What is the right attitude when approaching the table?
A: You want to be casual, friendly, positive, relaxed. You don’t want to try to hard – if you seem like you are trying too hard, that’s when they can say “no” and stop listening to you because they don’t trust you. Be professional, be confident.
Q: What is the appropriate body language when approaching the table?
A: Stand up straight, but you don’t need to get stiff. You want to plant your feet but look people in the eye when you’re talking to them. You can switch from person to person as you talk so it’s like you’re talking to the entire group, which you are.
When you gesticulate you can move your hands, but try not to directly point at people. And it’s always helpful to gesture for them to get closer together when taking the photos.
Q: How to carry the camera when approaching and when to show the camera to the guests?
A: Keep the camera over a shoulder and behind you when you come up to the table.
Once you have their okay to take pictures, go ahead and pull the camera out.
Q: What are three parts of the sale?
A: 1. Gift presentation
2. Optional photos presentation
Q: What is the right way to present a postcard?
A: Hand them a postcard, give them a few seconds to look at it. It’s important to hand them the postcard, we never just leave it on the table.
Usually they’ll thank you for the postcard once they’ve looked at it. Give them time to appreciate the gift, and then move on to the next part
Q: What is the right way to present the optional photos?
A: You hand the photos out one by one to each person so everybody can take a look. Never give them the whole pile or just put them on the table. Show the photos one by one and hand them to the guests. Give them the photos as if they have asked for them.
Q: When should you mention the price?
A: Once you’ve handed out all your photos, give them a moment (3-5 seconds) to look at the photos, after that you can name the price. You just want to casually mention: “Just so you know - the price is one for $15, two for $20, and $10 apiece afterwards”.
Note: they might ask you the price right after you hand them the photos or while you’re doing it. So go ahead and give them the price.
Q: What is the appropriate attitude and body language when making a sale?
A: Stand up straight, relax your shoulders, put them down and back. The same when you approach the table - you want to be casual, friendly, positive, and relaxed. Again, you don’t want to try too hard. Say the price is the same way you would say: ”The sky is blue”. It’s a simple fact.
Be professional and confident. Don’t forget about eye contact
Q: How do you say the price for a complex table?
A: “One photo is $15, BUT if you buy more then one the price goes down to $10 each”.
Q: What to say if the guests are asking for a better deal?
1. Offer to give them one photo out of the frame as a GIFT.
If you do so, make sure you write down “1 gift” next to the sales in your sales recorder.
2. If it doesn’t work for them - offer an extra postcard
3. If they are still not satisfied - offer to match the amount of postcards with the amount of pictures they are willing to buy
4. If refused – offer to email them digital copies of the pictures they want to get
5. If they are still not satisfied – contact your supervisor or manager
Q: What is the first thing you need to do when you are done with your opening procedure and ready to start taking pictures?
A: A quick walk through the restaurant to have an idea of where to start
Q: Which tables are your first priority? Why?
A: Bigger tables – they more likely to buy more photos than a smaller table.
Q: What do you need to pay attention to when doing a walk through?
A: How far in the course of the meal the guests are, what is going on at the tables.
Q: How many tables do we take on the floor before going back to the station?
A: Normally 3-4 tables
Q: After we’ve printed the photos, do you need to grab all of them at once?
Q: When do we record a sale?
A: Right after you’ve made a sale, on the floor.
Q: In which cases do we go back to the station while selling the photos?
1. To charge a card
2. To drop off unsold frames when you’re done with a cycle.
Q: What is your next step after you are finished with the first round?
A: Take a look at how the situation has changed
Q: What do you need to check before moving to the next available table?
A: Take another look around. Check if you can grab another table close by.
Q: What do you need to do if you see that the table you were taking pictures of now has their check dropped?
A: Immediately go back to the station; quickly print just their photos and hurry to bring the pictures back to them.